Refund Policy

Overview

At Learning Hub @ Core Skills Training, we want you to be satisfied with your learning experience. This Refund Policy explains when and how you can request a refund for a course purchased through our platform.

Eligibility for Refunds

You may be eligible for a full refund if:

• You request a refund within 14 days of purchase; and
• You have not accessed or significantly progressed through the course (e.g., no more than 20% completed).

If both conditions are met, we will process a refund to your original payment method.

Non-Refundable Circumstances

Refunds will not be issued if:

• You change your mind after the 14-day period;
• You have accessed or completed a significant portion of the course;
• You experience issues related to your personal devices, internet connection, or software;
• You enrolled in error and failed to notify us within the eligibility period.

Refund Process

To request a refund:

5. Email us at support@coreskillstraining.com.au with your name, course name, and purchase date.
6. If your request meets our policy, we will issue a refund within 7–10 business days.

Course Cancellations by Us

If we cancel a course after you’ve enrolled, you will be offered:

• A full refund, or
• The option to transfer to another available course of similar value.

Contact for Refund Requests

Please email all refund-related inquiries to:

Learning Hub
Core Skills Training
Email: support@coreskillstraining.com.au
ABN: 18 143 518 206

Last Updated: 27/07/2025