FAQs – LearningHub

FAQS NAVIGATOR

Our Guide to Common Queries

1. What types of courses do you offer?

We offer a variety of courses including safety training, professional development, and compliance certifications tailored to different industries.

2. Are your courses nationally recognized or accredited?

Yes, many of our courses are nationally recognized and meet industry standards. Accreditation details are provided on each course page.

3. Do I need any prerequisites to enroll in a course?

Some advanced courses require prior knowledge or certifications. Please check the specific course requirements before enrolling.

4. Can I study at my own pace?

Many of our courses are self-paced, allowing you to complete modules at a speed that suits you. Some courses have fixed schedules or deadlines.

5. How long does each course take to complete?

Course lengths vary widely — from a few hours to several weeks. Detailed time estimates are available on each course description page.

6. Will I receive a certificate upon course completion?

Yes, upon successful completion, you will receive a certificate which can be downloaded or mailed to you.

7. Can I retake a course if I fail?

Yes, most courses allow retakes. Specific policies vary, so check the course details or contact support.

8. Are your courses available on mobile devices?

Yes, our courses are designed to be accessible on desktop, tablet, and mobile devices for flexible learning.

9. Is there any support for students with disabilities?

We strive to provide accessible learning experiences and offer accommodations. Contact us if you require special assistance.

10. How do I update my account information?

You can update your personal information, contact details, and preferences by logging into your account dashboard.

1. When and how do I pay for my course?

Payment is required before the course start date. You can pay securely online—usually via credit/debit card or bank transfer—during checkout.

2. What payment methods are accepted?

Most major payment options are supported:

Credit/Debit cards (Visa, Mastercard, Amex)
Bank transfers (domestic and sometimes international)

3. Can I receive an invoice or pay via invoice?

Yes—if you need to pay via invoice or arrange a B2B payment, contact the training provider directly. They’ll send an invoice with bank transfer or BACS/SWIFT payment instructions.

4. Is there a payment plan or installment option?

Some courses offer payment plans—typically negotiated case-by-case. If you’d like installments, reach out to discuss terms and schedules.

5. When will I receive confirmation and access after payment?

Once your payment clears (usually instantly for cards, or within a few business days for transfers), you’ll receive:

A confirmation email
A tax receipt or official invoice
Login/access details for course materials or the LMS

6. What currency will I be charged in?

Payment is in the site’s default currency (e.g., AUD). Sometimes you can select a different currency at checkout, depending on options provided.

7. Can I get a refund if I cancel or fail the course?

Refund policies vary by course. Generally:

If the provider cancels, you’ll be eligible for a full refund.
If you withdraw before a set cutoff, partial refunds might apply.
If you don’t complete or don’t pass, a refund is unlikely—some providers may issue a statement of attainment instead.

8. What if my card is declined or payment fails?

Declines usually result from incorrect billing details or bank authorization issues. You can try again with correct info or use an alternate method (e.g., invoice & bank transfer).

9. Will I receive a receipt for tax or corporate purposes?

Yes—you’ll get an emailed receipt immediately after payment, suitable for tax or reimbursement. If you need a formal PDF invoice, contact support.

10. My internet is slow—can I download materials later?

Absolutely—if digital course materials are included, you’ll receive a download link that remains valid for a set period. You can resume downloads as needed or get assistance if issues arise.

1. How do I place an order for a course?

You can place an order by selecting your desired course, adding it to the cart, and completing the checkout process with your payment details.

2. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before payment is completed. Once payment is processed, changes may not be possible. Please contact customer support immediately for assistance.

3. Will I receive an order confirmation?

Yes, after your order is successfully placed and payment is confirmed, you will receive an email confirmation with your order details.

4. How do I access my course after ordering?

Once your payment is confirmed, you will receive login credentials or access instructions to start your course, usually via email.

5. What is the refund policy for courses?

Refund policies vary by course. Typically, refunds are available if cancellation is made within a specified period before the course start date. Please review the refund terms on the course page or contact support for details.

6. Can I return or exchange a course after purchase?

Courses generally cannot be “returned” like physical products. Exchanges may be possible if you request to switch to a different course before it starts. Contact support to discuss options.

7. What happens if I don’t attend or complete the course?

Non-attendance or non-completion usually does not qualify for a refund. You may be able to re-enroll or access course materials depending on the provider’s policy.

8. How do I request a refund or cancellation?

To request a refund or cancel your order, contact our customer service team as soon as possible, providing your order details and reason for cancellation.

9. Is there a time limit to request a return or refund?

Yes, refunds or cancellations typically must be requested within a specific timeframe, such as 7 or 14 days after purchase or before course commencement. Check the course’s refund policy for exact details.

10. What if I receive the wrong course or order confirmation?

If you believe there is an error with your order or confirmation, contact customer support immediately to correct the issue.

1. How can I contact customer support?

You can reach customer support via email, phone, or the contact form on our website. Check the “Contact Us” page for the latest details.

2. What are your customer support hours?

Support is typically available Monday to Friday, 9 AM to 5 PM (local time). Messages sent outside these hours will be responded to on the next business day.

3. How quickly can I expect a response to my inquiry?

We aim to respond to all support requests within 24 to 48 hours during business days.

4. Where can I find help with course access or login issues?

If you’re having trouble accessing your course or logging in, visit the FAQ or troubleshooting section on the website, or contact support for assistance.

5. Can I get technical support for online course materials?

Yes, technical support is available for issues related to course access, video playback, downloads, or other digital materials.

6. Is there a live chat or phone support option?

Depending on availability, live chat and phone support may be offered during business hours. Refer to the contact page for current options.

7. What should I do if I forget my password?

Use the “Forgot Password” link on the login page to reset your password. If you don’t receive a reset email, contact support.

8. How do I update my personal or payment details?

You can update your profile information and payment details by logging into your account dashboard or by contacting support for help.

9. Can I get help with course selection or advice?

Yes, our support team can guide you in choosing the right course based on your needs and goals. Reach out anytime for advice.

10. What if I experience technical issues during a live session?

If you encounter technical problems during live sessions, notify the instructor or support immediately via the provided contact channels.